Privacy policy
Last updated: 10 November 2026
This policy explains what personal data Hotel Kishu Sheratone (“we”, “us”), Opposite Bus Stand, Mount Abu, Rajasthan 307501, collects about guests and visitors, why, and the choices you have. We process personal data in line with India’s Digital Personal Data Protection Act, 2023.
What we collect
When you stay with us
- Your name, address, mobile number and email address.
- Identity documents and, for foreign nationals, passport and visa details, as required by law for hotel guests.
- Details of the people staying with you, your vehicle registration, and your company and GST details if you want a business invoice.
- Your booking, the rooms you stay in, the services you use and your payments.
When you contact us
If you call, email or message us on WhatsApp, we keep your contact details and the content of your enquiry so that we can reply and arrange your stay.
On WhatsApp
We use the WhatsApp Business Platform, provided by Meta Platforms, to send messages to guests who have agreed to receive them. We keep your WhatsApp number, a record of when and how you agreed (for example, the message you sent us to opt in), the messages we exchange, and delivery and read status reported by WhatsApp.
On this website
This website has no forms, accounts or advertising trackers. Our hosting provider, Cloudflare, processes standard technical data such as IP addresses to deliver and protect the site. The map on our contact page is provided by Google, which may set its own cookies when the map loads.
How we use it
- To take and manage your booking, check you in and out, and bill you.
- To meet our legal obligations, such as keeping the guest register, reporting foreign guests to the immigration authorities, sharing guest details with the police where the law requires it, and keeping tax and GST records.
- To answer your enquiries.
- WhatsApp messages, only with your consent:
- Offers and news, if you opted in, for example by scanning our QR code and sending us the opt-in message.
- A feedback request after your stay, if you agreed to it at checkout. If you reply, we may send you a link to review us on Google.
We do not sell your personal data.
Who we share it with
- Service providers who process data for us: Meta (WhatsApp Business Platform), Cloudflare (website hosting), and the providers that host our hotel management software and its secure file storage.
- Government authorities where the law requires it, such as the police and the immigration authorities.
- Booking platforms, if you booked through one, which share your booking with us and receive its status.
How long we keep it
We keep stay and billing records for as long as tax and hotel-registration laws require. WhatsApp messages are kept for up to 12 months. Opt-in and opt-out records are kept for as long as we message you and for a reasonable period afterwards, so we can show you agreed or that we stopped.
Your choices and rights
- Stop WhatsApp messages at any time by replying STOP. We stop straight away and keep a record that you opted out.
- Access, correct or erase your personal data, or withdraw a consent you gave, by contacting us as below. We will respond within 30 days. Some records must be kept by law, and we will tell you if that applies.
- Nominate someone to exercise your rights if you are unable to.
How to ask us to delete your data
Email hotelsheratone@gmail.com with the subject “Data deletion request”, and include your name and mobile number. We will delete your WhatsApp messages and contact records, and any other data we are not legally required to keep, and confirm by email.
Security
Our hotel software is accessible only to authorised staff. Identity documents are stored in private, access-controlled storage, and all data is sent over encrypted connections.
Children
We do not knowingly message children on WhatsApp. Details of children staying with a parent or guardian are recorded only as part of the booking.
Contact and grievances
For any question or complaint about your personal data, contact us at hotelsheratone@gmail.com or +91 94143 58314, or write to us at Opposite Bus Stand, Mount Abu, Rajasthan 307501. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
Changes to this policy
We will update this page if our practices change, and change the date at the top.